If you have food allergies, please contact us at least 3 days in advance. We will respond with a menu that removes the relevant ingredients. However, if you have a serious allergy, or if you make a last-minute reservation or contact us, we may not be able to accommodate you, so please ask the front staff in such cases.
Is it possible to accommodate vegetarians?
There are varying degrees of vegetarianism, but simple changes such as removing only meat can be accommodated with at least 3 days' notice. It is not possible to remove animal ingredients contained in seasonings and processed foods.
Can you provide Halal service?
Basically, we cannot accept halal food. However, in simple cases where only pork and alcohol are prohibited (vaporized alcohol is OK), we may be able to accommodate this, so please ask the front staff.
Can you remove the foods you don't like?
Basically, we do not accept changes in ingredients due to likes and dislikes. However, if you have special condition such as illness or pregnancy, please ask us in advance.
Regarding pick up service
Do you have a pick up service？
Our pick up service is only be provided once a day. Pick-up will depart from Tobu Nikko Station at 13:30. For drop-off, please meet at the lobby at 9:30, and we will depart as soon as you are ready. . Please reserve in advance as seats are limited.
Is it possible to pick up and drop off at locations other than Tobu Nikko Station ?
We are sorry, but we cannot provide transportation to any location other than Tobu Nikko Station.
Regarding use of half open-air private ONSEN
Can I reserve a private open-air bath at check-in?
If the private open-air bath is vacant, you can make a reservation at the time of check-in, but as it is first-come, first-served, you may not be able to reserve your desired time. It is better to make reservations as far in advance as possible. Private ONSEN >>
How do I reserve a private open-air bath?
When making a reservation, we will confirm the availability of your desired time.
You can make a reservation by email or telephone.
TEL
:0288-62-2416
Email: Contact here
Regarding use of ONSEN by people with tattoos
If I have a tattoo (including one-point tattoos or design tattoos), can I go to a hot spring?
Our hotel sells tattoo stickers that are about the size of business cards, so you can use ONSEN as long as you can cover them up with the stickers.
If it is larger than that, please use the private open-air bath. Reservations are required for the private open-air bath, so please call us or email in advance to reserve your desired time.
TEL
:0288-62-2416
Email: Contact here
Regarding changes to meal contents
Regarding pick up service
Regarding use of half open-air private ONSEN
Private ONSEN >>
You can make a reservation by email or telephone.
TEL :0288-62-2416
Email: Contact here
Regarding use of ONSEN by people with tattoos
If it is larger than that, please use the private open-air bath. Reservations are required for the private open-air bath, so please call us or email in advance to reserve your desired time.
TEL :0288-62-2416
Email: Contact here